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3 Hiring Mistakes to Avoid as a Cannabis Delivery Owner

Posted on by Jonathan Wigodsky

Lazy team? Unsuccessful business operations –

Being a cannabis delivery owner can be tough. One of the toughest challenges for owners is scaling their business. You need more employees to scale your business & capitalize on our quick growing industry, post-legalization.

Bringing on a new employee can make or break your team. Choosing a new team member is important in the process of maintaining synergy for your entire location. Synergy is what makes dispensaries operate in a smooth and efficient way. Adding a team member benefits you insofar as it is done correctly!

Check out the 3 hiring mistakes to avoid in order to keep your business growing in the right direction and make staffing a breeze!

 

1. Disregarding your team’s synergy.

Your team’s synergy is the backbone of your California Cannabis Delivery.

The cost of hiring a new employee goes beyond face value of adding a team member to your payroll. Potential new-hires should fit your staff and bring value that is consistent with your current staff. The synergy of your staff is oftentimes what draws customer loyalty and if overlooked, can be a downfall to your operations.

Reducing turnover rate by hiring the correct individuals from the start reduces the amount of friction within your staff. Taking the time to add a new member that fits within your ways and blends well with your existing team makes employment transition a lot smoother.

Providing a company culture that fits the “vibe” of your team should be just as important as hiring an individual to begin with. Don’t forget: as a cannabis delivery owner, you set the standards for company culture. 

Related: 4 Quick Tips for Sourcing Products at Your Dispensary

Recruitment and hiring are expensive!

The industry is constantly taking on new forms and a dynamic group of individuals that work well together is oftentimes the key to success. Finding individuals with new ideas and a collaborative attitude to contribute to your existing team may take more time, but should be seen as a long-term investment.

High turnover rates disrupt the synergy that has been generated over a long period of time, resulting in an overall reduction of performance within your location. Taking the recruiting process in a slow fashion can help weed out the potential for turnover, keeping your attention focused on what’s important—helping customers!

Taking your time when hiring the proper individual can yield better results when looking to expand in the future!

 

2. Hiring without future projection in mind? The best cannabis delivery owners prepare. 

Scaling your California cannabis delivery should be strategic!

Cannabis isn’t going anywhere and the attitude should be the same towards your business. Growing your team with the intention of expanding in the future eliminates short-term hires. It also lets your team build together and find a way to promote success on all levels.

Expanding from one location to two or even adding delivery capabilities is a large step for any owner. But the fact of the matter is, that the way you choose to staff during the time of expansion can have a large impact on your new venture’s success. Data doesn’t lie and neither does the performance of your staff. Hiring individuals that are hungry to succeed and have an attitude that is going to contribute to overall greater projects should be a priority as you actively recruit.

It’s easier to scale with individuals that know the ins and outs of your operation than it is to start with a fresh set of faces, hoping for the same outcome. Look for individuals that you see potentially scaling with and ensure that they know about the future plans that you have for each member of your staff!

Hiring with the intent to keep an employee for a long period of time helps build the solid ground that your business needs to grow successfully. Looking at this perspective, it’s easy to see why long-term hiring is important. Giving employees the opportunity to grow professionally by tackling an increased amount of responsibilities comes with the long-term outlook. It creates a pattern of efficiency all the while practicing good SOPs as you scale.

The future of your business depends on the quality of employees and the overall long-term value that they can bring on a day-to-day basis.

Related: A Definitive Guide to Compliance – California Cannabis Dispensaries

 

3. Are you attending local networking events?

Christopher Dell’Olio, CEO & Hilart Abrahamian, COO at WebJoint’s Inaugural California Cannabis Awards in 2018

Networking events are running in abundance with the new movements of the cannabis industry. In places like Los Angeles, these events seem to be held at least once a week with panels ranging anywhere from topic-specific discussions to general mixers for individuals in or interested in the cannabis industry.

Shake hands and make relationships. Attending networking events on a regular basis can help give you an idea of what talent is out there for hire, while making sure that you have an opportunity to engage with individuals in a a face-to-face way prior to a formal interview. This allows for casual conversation that can tease out skillsets and personality traits that might be attractive to your location. 

Getting out to a cannabis networking event gives you the opportunity to find talent that is young and dedicated to the industry while providing a double value point in the form of being able to connect with other professionals that share a passion for cannabis-related business.

Get out to a networking event, shake some hands, and take advantage of the talent that is actively looking to be an acquired asset for your team!

Your Mindset as a Cannabis Delivery Owner is everything!

Expanding your business’ roster is certainly no easy task and doing so should be done with a patient mindset. This is one of the toughest things to do as a cannabis delivery owner. Making sure that each addition to your roster is the “right” fit may seem like a little detail to worry about, but if you want to be the best, you need to hire the best. Be sure to complete the necessary due diligence on candidates, hire for long-term success, and take advantage of networking events when headhunting!

What are some of the biggest hiring mistakes that you’ve made?

Be sure to follow our blog and stay up-to-date on the latest educational articles being released!

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A Definitive Guide to Compliance — California Cannabis Dispensaries

Posted on by Jonathan Wigodsky

Cannabis Retail Licensing

Cannabis Retail License Types:

  • M: Allows for the sale of cannabis products to those aged 18 or older.
  • A-U: Adult-use license types allow for the sale of cannabis products to adults ages 21 or older.
  • Combo: Allows for both consumer-types to be serviced by one location. The tax regulations pertaining to each consumer-type doesn’t change for those operating under a combination license.

Individuals interested in opening a delivery service must consider the two different licenses that are offered to the public by the BCC. These two license types are broken down into M (Medicinal) and A-U (Adult-Use) licenses.

Those with a class M license may service individuals that have a state-approved MMICP enrollment. MMICP allows for individuals ages 18 and older to engage in the purchasing of cannabis products from retailers without paying the sales & use tax. However, this does not meant that they are exempt from the 15% state excise tax.

A-U license holders may engage in the recreational sale of cannabis products to individuals that are aged 21 and older. These clients must pay the excise tax of 15%, local tax, and sales tax. They are not exempt from taxes in the way that MMICP holders are.

 

Annual License Fees

Associated fees to obtain a cannabis retail license in California.

The latest regulations do not require for the entirety of the annual license fee to be paid until a business license for the applicant has been approved. Moreover, the fees associated with annual licenses have changed and are now based on a tiered system that depends on the amount of estimated annual revenue that is to be made.

 

Zoning:

Regulations state that there mustn’t be a reticle location within 600 feet of a pre-existing school, child care center, youth center, or any location where kids are prevalent in presence. Schools are defined as being limited to that of children in grades 1-12, although kindergartens and pre-school should be considered to fall under this umbrella.

 

Modification of Premises

The modification of any premises must be recorded and submitted to the BCC. This includes, but is not limited to the modification of entryways in a building, relocation of doorways, and serious modifications such as wall creation or removal. To stay safe on and err on the side of caution, be sure to record all of the modifications and have professional diagrams which show the progression of these changes.

Note: The latest regulation changes require submission of a Notification and Request Form, BCC-LIC-027

 

Receiving Shipments

Shipping Manifests are required per BCC regulations.

To accept shipments, cannabis retailers can chose to accept the entirety of a shipment or choose to reject part of the delivery. Goods that are different from what is on the invoice, damaged, or fall under non-compliant practices can be rejected and must be recorded into the METRC system.

 

Staff Requirements

21+ employees only!

Employees of any given retail location must at least 21 years of age or older. Other requirements for staff include the need for an identification badge to be worn at all times by staff. Badges must include the business’ name, license number, first name & employee number, and a color picture of the employee that is at least 1in. wide x 1.5in. tall.

 

Hours of Operation

9am – 10pm are common business hours!

A storefront retailer, or dispensary, must be open no sooner than 6am and finish conducting business on any given day by 10pm. It’s common for retail locations to operate between 9am – 10pm.

 

Limited Access Areas

Limited access areas should be reserved for employees & approved partners.

Limited access areas are to be utilized by employees of any given location and any approved contractor. Customers are not permitted to have access to this area—period.

 

Alarm System

There’s a plethora of commercial-grade alarm companies to choose from.

Must be capable of alerting staff immediately. Alarm features such as motion sensors and audio devices should be considered!

Locks

Commercial-grade locks are required by law!

Must be commercial-grade and non-residential. This means that using a household lock will not fall under regulations. Common practice is to have multiple locks for entrances and exits.

 

Video Cameras

You can never have too many video cameras to protect your dispensary.

Cameras used to monitor the premises must do so 24 hours a day at a minimum of 15 frames per second with a time and date stamp. Cameras should produce an image of 1280×720 pixel quality and be installed in permanent locations which have a 20-foot clear line of sight of each entrance/exit. Perspectives of the cameras should be from both the interior and exterior of the building. Limited access areas must be capable of being sen in video recordings as well as locations where cannabis products are packed, stored, loaded and unloaded for transportation, prepared, or moved on the dispensary premises.

 

Storing Video Surveillance

Videos should be kept for a minimum of 90 days and be housed in a secure, tamper-proof device with the ability of being copied for the BCC at any point in time.

 

Inventory Reconciliation

Consider doing weekly inventory reconciliation to stay up-to-date with purchasing trends while avoiding dispensary and delivery service fines!

A 3% inventory reconciliation buffer of the average monthly sales is acceptable per BCC regulations. Inventory management must be assessed and completed once every 30 days, although regular reconciliation is recommended! Be sure to have backups of every document as BCC inspections may occur at any point.

DISCLAIMER: The materials made available in this resource guide are for informational purposes only and not for the purpose of providing legal advice. You should contact your cannabis attorney to obtain advice with respect to any particular issue or problem!

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Breaking Down CA Cannabis Taxes to Your Customers

Posted on by Jonathan Wigodsky

Let’s tackle cannabis tax education.

Cannabis taxes don’t have to be confusing! Use this guide to break taxes down in an easy way!

This market looks nothing like what it used to a year ago. The newly regulated California cannabis industry has been through ups and downs with taxes taking a central position in the conversation. Information on recent changes for the entirety of the industry can be found in our Definitive Guide to California Compliance.

Taxation on cannabis goods means that there are “certain sales and cultivation taxes” (BCC) which have been implemented; and we all know Uncle Sam doesn’t let anything slide. This has caused some turmoil for those within the industry and in particular, for consumers. Reports show that after all of the taxes attached to cannabis—state excise, regular, and local business taxes—the black market is thriving more than ever as the result of tax percentages on a spectrum of 25-40%.

It’s not rare for customers to purchase a product and look at the bottom of the receipt to have their jaw drop at the breakdown of the taxes that have been tacked onto their most recent purchase. We all know what comes next—questions about who, what, when, where, why, and how these tax amounts came to be.

Be prepared by gaining a solid understanding of how taxes work (or don’t) in the CA market.

Let’s keep it simple.

 

Adult-Use (A-U) and Medical Tax Differences

The difference between A-U and medicinal taxes varies by city!

Not everyone who purchases cannabis is subject to equal taxes. Medical patients are not required to participate in state taxes, but are required to pay local and excise tax. This means that their total for purchases will be lower than that of a recreational user without proper state-supplied MMIC/MMICP cards.

Related: A Definitive Guide to Compliance — California Cannabis Dispensaries

 

15% California Excise Tax

Excise tax is the state’s mandatory cannabis tax.

Excise tax is collected by distributors from retailers, which retailers then pass onto consumers. To complicate the matter, it isn’t concretely explained as to whether or not this tax should be listed onto the retail price of the product, resulting in confusion when the time to collect money from your customer comes.

The BCC has proposed that the revenue collected from this tax gets put towards cannabis research at UCSD and social equity programs for high-risk areas that have previously been affected by drug use. Law enforcement research with the purpose of developing an accurate way to measure intoxication for drivers and a program that takes environmental cleanup as its subject are among the other places that excise tax dollars are allocated.

8-12% State Sales Tax

Sales tax is only used for non-medicinal transactions.

Generally speaking, the state sales tax is dependent upon your location in California. This tax typically varies from 8-12 percent in some areas and is collected at the time of purchase for Adult-Use (A-U) customers.

MMIC/MMICP patients that adhere with the state’s medicinal program are entirely absolved of this tax category and funds collected for A-U customers are allocated with public safety and local transportation improvements.

5-15% Cannabis Business Tax

Local governments need a piece of the cake and have made it clear that they need to take home part of the cake. It’s not uncommon for these tax rates to fluctuate between 5-15% depending on the city or country that you are located in. This category of taxation and the amount collected is left entirely up to the local officials.

Related: 5 Effective Ways to Lower Your 280E Taxes by Aviva Spectrum

 

Are taxes going to be this way forever?

The countdown to finalized BCC regulations has started!

We sure hope not! The percentage of taxes currently hurts the legitimate market more than helping it succeed. Running a legal operation that has to compete with the illicit market as a result of taxes has proven to be a difficult task for everyone involved. Consumers don’t want to have to pay taxes upwards of 40% when they can go down the street to an illicit shop and receive the same product for that much less.

In one way, taxes have aided in the allocation of revenue to programs that look out fo rate public’s best interest and with future development of the industry in mind. In another, it has allowed for the illicit market to thrive more than ever.

Explaining the way that these taxes are allocated not only educates your customer on how complicated the regulated cannabis market is, but also helps illustrate the reason that illicit shops are still up and running with a high success rate. Taxation is part of the legitimization of the industry and although more complicated than it needs to be, it’s what we all have to work with at the time being.

Educate your customers, push them to petition for change, and know that everyone is riding the same tax wave that you are!

How have California taxes impacted the way that you do business?

Related: 5 Regulation Changes for California Cannabis Delivery Services

Comment below!

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5 Regulation Changes for California Cannabis Delivery Services

Posted on by Jonathan Wigodsky

Are you up to date with the latest cannabis delivery service regulations?

The onslaught of cannabis regulation changes has made the market difficult to navigate in a fully compliant way – especially as a cannabis delivery service. If you feel as though there are adjustments being made on a daily basis, you’re in the same boat as the rest of the industry! Lucky for you, we’ve broken down the 5 biggest changes that your delivery service needs to know about in order to stay compliant and be successful!

 

1. Cannabis Delivery Driver Kit Values

 

The initial emergency regulations that were proposed by the Bureau limited the amount of product capable of being transported to a mere $3,000 in retail value. This not only limited the amount of product that a delivery driver could carry in their delivery kit, but resulted in an inefficient way of making deliveries.

The Bureau has since increased the amount from $3,000 to $5,000. This means that the total retail value of the products that your delivery drivers are carrying must not exceed the total amount of $5,000 at any given time. More importantly, is the new regulation which mandates that drivers must not have more than $3000 worth of product in their vehicle without an order being received and processed prior to a driver being dispatched.

This increased limit means that your drivers are able to carry a larger variety of products in their driver kits, freeing up the options that your customers have made available to them. It also means that your drivers can stay out longer to complete transactions with a fully stocked car that doesn’t jeopardize the ability to make deliveries on-the-fly.

Another aspect of cannabis deliveries to consider is the amount of time your staff is allowed to be away from the dispatch location in-between deliveries. Drivers are allotted a 30-minute window in-between drop-offs before having to return to the primary dispatch center.

What we can suggest is keeping to the 30-minute limitation that is allowed for stops in-between deliveries and orders placed.

Stay under the $5,000 limit and you’re good to go!

 

2. Securing Goods for Cannabis Delivery

 

Keep under the required limit for both compliance & safety reasons.We’d be lying if we said that security wasn’t a major concern of the regulated market. Adjusted regulations now mandate that in order to properly secure cannabis goods for your delivery drivers, the goods must be in a locked container within the vehicle and be accessible only to the driver of the vehicle being used to make deliveries.

The Bureau has made it clear that the trunk of the car is to be considered a part of the vehicle that can be used to fulfill this new security requirement. There are no specifications on the type, size, or material of container that can be used.

As a delivery service, it may comfort you to know that there are requirements on vehicle alarm systems and a lack of requirements for any specific lock box to be used. You can rest assured that you have freedom in choice of lock boxes or containers and know that in the case of your vehicle being tampered with, an alarm system will draw attention to it.

Remember: drivers need to use the trunk or a lock box to secure goods and all vehicles must have an alarm system.

 

3. Reporting Sales On-the-Fly with a Live Ledger During Delivery

 Cannabis delivery sales should be reported as they happen for optimal results.[/caption]

Sales should be reported as they happen.

To successfully stay within compliance, all sales must be recorded in-between deliveries that are made by drivers. In addition to this, there must be a live inventory adjustment that takes place in-between sales. This means that after each delivery made, your driver must adjust the digital or physical ledger that is carried with them on every delivery.

The ledger is essentially a document that lists all cannabis products in your driver’s possession at any given time. It must include the type of cannabis product, retail price, brand, CCTT number, and appropriate weight, volume, or number of total pieces per package.

Inventory management and reporting to METRC is a huge concern of the Bureau’s for all sectors of the cannabis industry. Delivery services looking to be effective and in this market for “the long run” should make sure that their employees are trained with the adequate skillset to fulfill the requirement.

It’s as simple as making a delivery, reporting the sale to METRC, and updating the delivery ledger to reflect changes made in real-time inventory. Having a mobile point-of-sale system that automates this definitely works to your advantage.

READ: 5 Questions Customers Will ASk That Your Delivery Service Staff Should Be Able to Answer 

 

4. Real-Time Tracking of Cannabis Delivery Drivers

Tookan makes two-way communication between consumers & delivery service drivers a breeze! Keeping safety in mind, the Bureau has made it a mandatory requirement to be able to locate and track delivery drivers as they are completing their duties. This means that real-time tracking of your drivers has taken an advanced step towards making your delivery service look like the Uber Eats of cannabis.

It also means that with a proper delivery management system, you can communicate in real-time with your drivers and your customers can get an accurate idea of when their product will arrive. In addition to live tracking, dispatch managers must be able to pull up a real-time reflection of the location of each driver as well as the estimated time that each destination is reached. A destination log of each planned drop-off as well as the recorded time with each transaction is one way that deliveries can be made to be more efficient while collecting data that can be used to increase the overall efficiency of your cannabis deliveries.

With a destination log and inventory management system that places a time stamp on everything and can locate your drivers in real-time, you’re sure to keep the Bureau on your side!

 

5. Making Additional Stops Comes with Limitations for Cannabis Delivery Drivers

There’s a penalty for making additional stops!

Your delivery service drivers are allowed to make momentary stops for each of the following: Fuel, Vehicle Repairs, & Rest for any “reasonable” amount of time.

Although the first two are clearly defined, the amount of time allotted for rest is rather murky. Making additional stops for lunch, to visit a friend, or make a delivery that isn’t on your ledger is putting your toes in hot water—don’t do it!

Related: 7 Questions to Ask When Purchasing Software for Your Cannabis Delivery Service

 

Efficient Cannabis Deliveries are Compliant Ones!

Cannabis delivery services race against the clock to satisfy customers!

New delivery service regulations aren’t overly complicated and making necessary adjustments to your operation should take a top priority if you want to become a household name in delivery services available. We’ll do our best to keep you up to speed as these regulations are finalized, but you know just as well as we do that things could change at the flip of a switch!

Keep up-to-date with the changes as they occur and subscribe to our blog below!

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How to Implement A Customer Loyalty Program for Your Cannabis Delivery

Posted on by Jonathan Wigodsky

What is Customer Loyalty?

Customer loyalty is one of the most important aspects of building a great cannabis delivery service. It’s a fact that retaining customers is 5x easier than having to search for a new one (Hubspot). Taking advantage of this in creative ways such as the implementation of a rewards program can upgrade your delivery service’s offerings, resulting in conversion to sales!

Cannabis delivery services are changing the way that the industry operates. By providing customers with products in a simplified, efficient way means that customers aren’t inconvenienced when performing their day-to-day activities.

Perhaps one of the oldest tricks in the book—providing customers with an incentive to come back to your business—helps build a bond and reciprocal relationship between customer and delivery service. At the end of the day, creating a rewards program comes down to the type of reward system you want to offer and the emotional enticement that you’re looking to target.

 

How a rewards program makes your business stand out and reinforces customer loyalty –

Your rewards program can make packages fly off shelves.

The slew of businesses that offer the same brands that you offer means that customers have the ability to use whichever delivery service is most convenient. So how do you keep a customer coming back? Using a simple to understand and realistic rewards program that puts the value of your customer’s time at the forefront of their experience!

Staying ahead of the competition is a difficult task in an arena with limited marketshare. Hands down, the driving force to a rewards program is customer satisfaction. Happy customers are sure to tell their friends about a great experience and those friends more times than not, will soon find their way to your businesses. This word-of-mouth marketing is incredibly valuable to your business and should be a target that is aimed for with each interaction.

Reward programs keep the attention on your business as a source of reliable product while giving incentives for customers to return, resulting in a heightened sense of loyalty. Customers buy into a brand or business because of the emotional connection they feel with a given group of personnel and the uniform experience that is provided. This bond, when paired with a seamless experience and customer rewards program maintains your position as a top source for cannabis products.

Related: 7 Questions to Ask When Purchasing Software for Your Cannabis Delivery Service

 

Rewards programs prioritize your customer relationship

Moxie 710 uses WebJoint’s Brand Platform to register customers and shop directly on their website.

Explore the endless benefits of starting a digital points reward system that can be banked by the customer to save up for something of a higher value. Looking to offer tiered rewards? Try a system that can be purchased with various perks at or awards from the start. Looking for exclusivity or a way to engage the customer on a more personal level? Use patient appreciation days or “members only” rewards program that invites your customers to high-end, exclusive events that give value by way of promoting brand interaction with guests and the opportunity to network.

Rewards programs work so long as your customer feels like they are receiving equal value in return for the monetary value they bring to your business.

Providing realistic and tangible rewards in order to promote a sense of urgency makes loyalty systems pay for themselves. Think of how useless it would be to create a rewards program with unrealistic expectations and ROI for your customer. Organizing a reward program that is effective comes down to providing value to your customers, loyalty to your delivery service, and bringing in new consumers.

Related: Customer Service Best Practices for Your Dispensary

 

Rewards programs legitimize your brand

Canndescent’s Instagram comments are a point-in-case example of customer loyalty.

A single enjoyable customer experience has the ability to bring in revenue based on word-of-mouth and posting on social media. This plays right into offering an incentive that keeps customers returning to your cannabis business.

Brands that use social media in an effective way that listens to their audience are highly successful. Oftentimes providing fans on Instagram with t-shirts, stickers, hats, and useful branded “swag” allows for your brand to be worn anywhere around the world. The outreach possibilities through social media are limitless!

Word of mouth marketing is an effective tactic and with the ability to post pictures, videos, and reviews on an international platform, customers know what value this has. Loyal customers that refer friends on social media, take word of mouth marketing into their own hands & accesses a much larger audience.

Related: The Do’s and Dont’s of Cannabis Loyalty Programs by Sonia Luna

 

Types of awards that benefit you and takes customer loyalty to a new level

WebJoint’s POS gives you the ability to create rewards programs and customize coupons.

Ultimately, the type of reward system that you establish will be based on more than just a single factor. One of the most important factors is whether or not the program you implement provides reciprocal value between your customers and delivery service. If customers don’t see value in your program, they simply wont use it! Customer satisfaction goes hand-in-hand with value being offered so give your customers something they can’t resist by implementing the following programs!

1. Points Rewards Build on Your Customer’s Loyalty

One of the most common ways of retaining customers and creating loyalty to your delivery service is to offer a points system for purchases made. Like with anything else, there’s a right and a wrong way to implementing this rewards system.

Do:

-Stay compliant and remember laws on giveaways for cannabis goods.

-Make points simple and easy to understand ie. $1 spent = 1 point earned.

-Include swag and branded material as part of available rewards for marketing purposes.

-Update customers on their status with a text message each time they make a purchase.

Don’t:

-Forget to report to METRC.

-Create unrealistic, intangible goals for rewards.

-Change the terms of redeeming points without notifying your customers.

-Allow your customer’s points to go unredeemed!

Points systems rely on a sense of anticipation that is created for the next time a customer purchases product from your delivery service. Give them a subtle reason to continue to use your service over a competitor by offering an effective points rewards system.

2. Tiered Rewards Aim at Variable Offerings

Loyalty rewards programs are grounded in the ability to create a balance of desired product and realistic attainment of the rewards offered. By offering benefits at the early stages of the program, tiered rewards systems depend on the initial “hook” that sets up your customer to return time and time again.

In the cannabis industry, this could mean a product at a discounted amount or an add-on to the purchase order at a reduced fee. A delivery service might be able to offer a tiered rewards system that guarantees product delivery within 30 minutes of ordering, an express method of ordering, or even a unique experience that makes their investment worth more at the start.

This methodology of rewards offered to customers helps provide an initial incentive that is retained as the customer continues to use your delivery service over a competitor.

3. “Members Only Rewards”

As humans, it’s in our nature to gravitate towards things that make us feel good. Rewards make us feel good and so does exclusive membership to businesses that promote a certain degree of stature.

“Members only” rewards programs give you the ability to offer perks such as sneak peeks into new facilities, invites to brand parties and networking events, and perhaps an inside look at the newest developments of your delivery service. Weekend barbecues for members, patient appreciation days, and discounts on brands that you have partnerships with are all ways that “members only” discounts might be effective in generating revenue for your delivery service.

Blow customers’ minds!

Jungle Boys‘ Instagram comments tell you everything you need to know about setting customer loyalty standards.

Loyal customers are bound to recruit new customers and in this way, giving them something of value out of the gate works to your advantage. We’ve listed 3 highly effective methods of offering loyalty programs that are sure to create customer loyalty.

Related: A Definitive Guide to Compliance — California Cannabis Dispensaries

What are some of the unique ways that you’ve retained consumers?

Comment below!

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Hardware Integrity 101 for Your California Cannabis Delivery Service

Posted on by Jonathan Wigodsky

The ball is in your court –

Selecting the perfect cannabis delivery hardware that your retail location is going to use to process sales is a difficult process. You have to think about the style of labels you’re looking to print, the aesthetic appeal that a cash drawer has, whether you’re going to use a tablet or computer to process sales, and forms of payment that you are going to offer.

The integrity of your hardware is something that you shouldn’t ever have to think twice about. Partnering with correct hardware delves into variables like processing time for transactions, streamlining operations, and ease of onboarding for your staff.

Your cannabis point-of-sale is the workhorse of your cannabis retail location. Not only can your point-of-sale supply you with the necessary reports on individual staff performance, but it can also accurately provide you with raw data on inventory management, sales & compliance reports, and really prove to be one of the most valuable tools in your retail location.

Check out these tips for ensuring that your hardware selection has the integrity that you need to rise to the top as one of the top locations for consumers to get cannabis.

 

Cannabis Delivery Hardware: Tablets

iPads are a popular and dependable choice for tablets!

It’s no question that tablets are by far one of the top choices for retailers to use to run daily operations. The ability to transport a tablet in an easy way that requires minimal effort, makes tablets the clear front-runner in the decision-making process. Not only are tablets easy to transport, but most are also user-friendly and operate in an intuitive way.

Tablets have a minimal approach to the amount of training that needs to take place to make each staff member a “pro” at using the device. Other factors to take into consideration are the amount of memory that your device has readily available as well as the amount of RAM that can be used to multitask and ensure smooth operation.

Make sure that your dispensary is ready to process sales by choosing a tab that works with your point-of-sale and is compatible with the other necessary hardware!

Related: 3 Hiring Mistakes to Avoid for Your Cannabis Dispensary

 

Cannabis Delivery Hardware: Label Makers & Receipt Printers

Starmicronics is a highly sought after label maker company that integrates with WebJoint’s POS.

Label makers & receipt printers are vital tools to keeping operations neatly organized. Organization in a retail location is incredibly important for a multiplicity of reasons. Among the top is the fact that UDID’s for each product need to be made and receipts with particular warnings and tax breakdowns need to leave with each customer.

Not all label makers are created equal and not all may mesh well with the aesthetic identity of your retail location’s branding the way that others do. Maintaining a consistent message with the branding of your retail location can make a world of difference in the approach that your customers. Choosing a label maker and receipt printer that doesn’t stick out like a sore thumb is a small, but close attention to detail that is sure to maintain the vibe of your location.

 

Cannabis Delivery Hardware: Barcode Scanners

Scanners should be capable of reading METRC UDID tags and product labels.

Barcode scanners can be used to scan each batch when it enters your facility, each product as it’s checked into inventory, and again when it is sold to the consumer. In this way, barcode scanners are an essential tool to the successful operation of your dispensary. By producing a simple and intuitive way of making sales, barcode scanners have become the pinnacle of tools, when used with working software, to keep track of all products.

On top of this fact, barcode scanners minimize the amount of manual labor that has to be done to enter UDIDs of each product by hand. This means that here is a reduction in the amount of potential errors that can be made by a staff member. As the BCC begins to check in on licensed dispensaries, it’s critical to have a neatly organized set of data to present that is free of errors. Errors mean penalties and penalties put your business at risk for closure. METRC requires that a UDID is put on each product from seed-to-sale—don’t miss out on the

Make sure that your barcode scanners are not only top-of-the-line, but are compatible with the point-of-sale that you are using.

 

Digital Payment Options

alt thirty six gives consumers the option to use cryptocurrency instead of cash, debit & credit cards.

The cash-only days of cannabis purchasing are over. This isn’t to say that debit cards and credit cards are the only method of offering cashless payment options. In fact, using debit and credit cards through payment processing isn’t suggested. Stories of accounts being frozen and assets being held by the bank of choice run rampant throughout the industry. So what’s the preferred method? Using cryptocurrency.

Cryptocurrency is unregulated by the federal government, meaning that all transactions appear on a bank statement as a purchasing of cryptocurrency. Being capable of bypassing federal regulations allows for efficient transactions to take place while minimizing the amount of cash that has to be used to make cannabis purchases. The cash-only cannabis industry suffers in terms of safety and efficiency.

Alt thirty six, a cryptocurrency platform that uses DASH as a payment option has taken the initiative in offering cash alternatives for the cannabis industry. Unlike Bitcoin which is subject to market fluctuation and volatility, DASH transfer almost immediately from Fiat to crypto and then back into fiat after the merchant has processed a sale. This immediate transaction gives customers the option to use emerging technology and eliminate the hassle of being restricted only to cash.

Using cryptocurrency allows for businesses to bypass the stringent federal regulations on centralized banking that is currently running rampant throughout the industry. In this way, cryptocurrency not only gives your business the ability to capitalize on efficient forms of payment options but takes your branding to the “next level.”

Choose Wisely!

The hardware you choose to incorporate into daily operations shouldn’t add stress to the way that you process sales. The integrity of the hardware that you choose in your retail location should be able to streamline operations and maintain an easy-to-use attitude for your business. This means that you oftentimes “get what you pay for” and choosing cheap hardware can jeopardize your ability to make sales from time-to-time. Do your research, choose hardware with good reviews, and take the time to learn the ins and outs of the chosen technology so as to use it in an optimal way!

Related: A Definitive Guide to Compliance — California Cannabis Dispensaries

What are some of the companies and models of hardware that you use to run your retail operation?

Comment Below!

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4 Signs You’re Using the Wrong Cannabis Point-of-Sale for Your Delivery

Posted on by Antonio Javiniar

Every cannabis point-of-sale software is different.

There are many different cannabis point-of-sale software systems out on the market right now. Each comes with its own advantages and disadvantages depending on the type of retail business you operate. 

Your cannabis point-of-sale system is the technological foundation for your business, so this is a big decision you need to get right. 

Ask yourself, are you a delivery service? Yes. Is there a chance you are using a dispensary point-of-sale software for your delivery operation? Yes. Is that a problem? Absolutely.

Cannabis delivery services have unique pain points, requiring solutions that are often missing in your typical dispensary point-of-sale system. 

If you’re using a point-of-sale system that exhibits these 4 signs, it’s time to switch to a cannabis delivery point-of-sale software system.

Related: 7 Questions to Ask When Purchasing Software for Your Cannabis Delivery Service

I. Your cannabis point-of-sale lacks a METRC integration!

cannabis delivery software - metrc integration

METRC is the chosen platform for California’s CCTT.

METRC is the State of California’s seed-to-sale, track-and-trace system. All businesses in the cannabis industry need to utilize METRC in order to track seeds, clones, individual cannabis products, and batches from the time in which they are conceived to the time in which a consumer buys them. Your point-of-sale system should automatically report to METRC. This means that partnering with a point-of-sale that lacks METRC certification and does not have the capabilities of automatically tracking batches as they enter your inventory is not maximizing the potential of your business.

Let’s be clear here—keeping a culture of compliance is everything in a regulated market. METRC integration is absolutely necessary. Without METRC integration, the State of California‘s Bureau of Cannabis Control has no way of ensuring that you are keeping track of all sales and has no way of acknowledging that your product has been laboratory tested per BCC regulations. Make sure that when you are partnering with a point-of-sale system, that METRC certification is fulfilled.

Related: A Definitive Guide to Compliance – California Dispensaries 

II. Your cannabis point-of-sale is not capable of automatic delivery dispatching.

Two-communication and automated dispatch is made easy by using our Fleet App.

Delivery services are mandated per the BCC to have automated GPS location on each and every single delivery vehicle that is utilized within the business. What this means is that all drivers must be able to be tracked in real-time and the location of each driver to be recorded as deliveries are completed. That’s not only to keep you compliant, but is an accurate way to ensure that the safety of your drivers and customers is well taken care of. The cannabis industry is certainly a dangerous one considering the fact that cash is the only method of payment that is technically allowed currently.

With the lack of central banking systems available for the cannabis industry in the state of California, delivery services are forced to not only accept large amounts of cash from consumers but also carry this large amount of cash with them throughout the duration of their delivery. 

Making sure that you partner with a point-of-sale system that keeps you up-to-date with your dispatch limitations and dispatch requirements could make a world of difference to the success of your cannabis delivery service.

Related: 4 Things to Look for in a Cannabis Accounting Firm

III. Your cannabis point-of-sale lacks proper delivery inventory management – big problem!

A sleek & intuitive back-end makes inventory management a breeze!

Poor inventory management is one way to make sure that your California cannabis delivery service fails to operate at its maximum potential. Inventory management is the most important aspect of delivery service success.

Not only must you manage your inventory across your facilities, you need to manage the inventory across all of your delivery drivers! This is a recipe for disaster — if you have 10 drivers on the field and you need to manage all the inventory they carry in their driver kits simultaneously, you’re bound to make an error. (An error that can cost you tons of cash in compliance violations, by the way.) 

As a cannabis delivery service, make sure the point-of-sale software you choose supports the following with regard to inventory management:

  • Driver Kit Management & Templates
  • The Centralized Inventory Model (Pizza Delivery Model)
  • The Kit Model (Ice Cream Truck Model)
  • Hybrid Model 
  • Splitting/Moving Packages
  • Vehicle Management
  • Comprehensive Inventory Reconciliation

All these tools are essential to ensure you’re accurately tracking each and every product that flows through your operation. Being able to account for all of your inventory and produce inventory reports on demand is crucial, especially when state authorities audit your business. If your existing point-of-sale is lacking these tools, you will experience bottlenecks and slower delivery times. 

Related: 4 Obligations of a California Cannabis Delivery Service Inventory Manager

IV. Your cannabis point-of-sale has confusing & inaccurate sales reports!

Sales reports don’t have to complicate your California cannabis delivery service.

What’s the point of partnering with a point-of-sale system if you are not getting the mandatory analytics and necessary tools that are needed to successfully run your business in an optimal way? With this being said, it’s ultimately up to you as to which analytics and metrics are the most important to track for your California cannabis delivery service, but basic reports such as daily sales reports, tax reports, inventory & staff management, and performance reports and number of customers Serviced on a daily basis, are all examples of reports that can shift and optimize the operations of your delivery service.

Partnering with a point-of-sale system that automatically generates these reports for you at the click of a button instead of manually entering CSV data eliminates the possibility of costly errors. Make sure that your point-of-sale system can generate these reports and offer various options for illustrated reports. Such illustrations and forms of reports include, but are not limited to: bar graphs, pie charts, and bell curves. These reports should be easy to understand, aesthetically pleasing and ultimately give you any in-depth look at your day-to-day operations.

V. You can’t Geofence or create delivery zones.

What is Geofencing? Why does it matter to delivery services? Well, geofencing is being able to draw a digital zone on a map. It matters to delivery services because, with geofencing, you can create custom drawn delivery zones. This allows your drivers to be especially efficient. Implementing delivery zones makes for incredible customer experience as well. With zones, the products your customers see on your website are always available for immediate delivery.

Having the ability to produce delivery zones streamlines delivery logistics. You’ll always know who is assigned where and your point-of-sale will always know which driver to send the order to. This is a huge time saver for your business. You can expect to double your operational efficiency with the automation benefits of this kind of feature. Be sure your existing point-of-sale has this feature. Otherwise, it’s time to switch!

It’s ultimately up to you!

Choosing a point-of-sale partner to use for your California cannabis delivery service is no easy task. If you are partnered up with a delivery service point-of-sale that doesn’t include the features listed above, you might want to reconsider the method in which you are processing sales. It’s important to note that all-in-one cannabis solutions for delivery services do exist. WebJoint is one of those solutions. 

Still wondering why you should switch? 

Find your answers here.

Related: The Future of Cannabis Banking by Aviva Spectrum

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5 Questions Customers Will Ask Your Cannabis Delivery Service Staff

Posted on by Jonathan Wigodsky

Spread your knowledge with your cannabis delivery staff –

A new customer’s first time using a cannabis delivery service can be overwhelming. There is a huge variety of available products, different methods of growing, and quality factors to consider when buying products. New customers might use your website to search for interesting products and end up with questions. Delivering a satisfactory answer can make a world of difference in the customer’s experience. All customers should be taken care of with clear attention and given the best information to make educated purchases of cannabis. An informed answer that is constructed with the customer’s best interest in mind lays the foundation for an important understanding of how cannabis works. Make sure your cannabis delivery staff is ready to answer the following 5 questions!
 

Your cannabis delivery staff should know how you are sourcing your products.

Henry’s Original takes transparency to new heights.

Some customers care more than others about where cannabis products come from. These mindful customers may just be curious about more information on what they are buying, who grew their plant material, where it was grown, and techniques used to make sure that what they are purchasing is both safe and effective. Being capable of explaining a company’s ethos or core values can really bring value to your customer’s experience. You should have the knowledge on this and your cannabis delivery staff should be able to clearly explain how your company sources product. This shows that you as a business not only cares about your customers, but also helps consumers understand why a product is best for them. Pointing out organic products that are grown in small-batch farms might appeal to a more mindful customer whereas mass-produced and popular strains might appeal to those looking at the scale of the industry. A stark juxtaposition gives your clients the ability to gather an idea of just how many aspects of cannabis there are to consider! Perhaps, it might be an interesting “homework” assignment to give to your delivery drivers or in-house support staff to task them with due diligence on the products. But in doing so, this includes the backstory of brands and the core values that brands feel are important to spread. Not only do brands appreciate the due diligence, but your customers are sure to appreciate an experience that takes their questions into attentive consideration. Being knowledgeable about the core values of a company help make a sale and take the customer’s interest into consideration.

 
Related: 7 Questions to Ask When Purchasing Software for Your Cannabis Delivery Service

 

What are THC and CBD ratios?

The major difference between THC and CBD is a critically important piece of information that can make or break the decision-making process for customers. Explaining that THC is the active molecule that creates psychoactivity while CBD is known to be used for its medicinal benefits is a must! At the end of the day, cannabis is a substance that has been historically put into context in negative ways. Riding this wave and flipping the script starts with educating the customers on the advantages or disadvantages of using THC and CBD-dominant products. Explaining how THC and CBD work in combination with one another educates your customer and opens the discussion to the effects of varying ratios. Not everyone is looking for psychoactivity and being able to explain THC and CBD ratios is a unique way of laying out the options! Here’s something to think about—how bad would a customer’s experience bet they’re looking for CBD and are misguided to consume THC products by a rep of your company?

 

Is this going to get me high?

This incredibly common question for cannabis delivery staff. This is oftentimes a main concern for people that want to experience cannabis the “right way.” Time and time again, people have a story about being too high after not using cannabis in the proper way and having a negative experience that has produced some hesitance. Take the time to explain that cannabis should be used slowly to begin with, slowly increasing doses as needed. This protects your customer and is a way of preserving the integrity of your cannabis delivery service while giving necessary education on potency, dosages, mg, etc. Simply breaking down the fact that products vary in THC content is a way that can provide a framework for your customers to work with. For those looking to avoid a large psychoactive effect, products with low THC levels might be the way to go! Customers should understand the experience they are going to get from each product and your staff should focus on making suggestions based on the needs of each client. Related: 5 Regulation Changes for California Cannabis Delivery Services

 

What is that pine smell? Terpenes in a nutshell.

The first thing your customer will do is smell flower – educate them on what makes that smell special.

The first thing that people do when handed a cannabis product like flower is put it to their nose and inhale. Oftentimes pointing out familiar smells such as pine or lemon, customers talk about terpenes without realizing they are essential to cannabis. So spread the beans on terpenes! Giving your customers a base level of understanding terpenes not only provides a fun fact that they can take to their friends, but paves the way to an enjoyable purchasing experience in the present and future. In the world of cannabis, terpenes are everything. Terpenes are complicated so a good way of providing information on them is to offer handouts and graphic illustrations that break down the information slowly. Give your customer a terpene hand out and be prepared to follow up the discussion the next time they place an order!

 

How do I consume this?

Kiva Confections is known for their wide variety of infused chocolates, gummies, and mints!

With a variety of delivery methods offered to the community by brands in the cannabis industry, each with a different focus and effect, it’s easy to understand how a consumer can be confused about the method of consumption that is needed for each product to be effective. The various methods such as inhalation, ingestion, topical, and sublingual are all aspects of cannabis consumption that your budtenders should be well-versed in. There is a huge amount of customers that look to use cannabis for its comparability to a health & wellness supplement, but are worried about testing positive on a drug test. The answer to this question can be a tricky one and unless you can guarantee an answer that you are confident is sure to maintain the customer’s best interest, shouldn’t be used to influence a sale. A customer’s livelihood and job is oftentimes the source of this question as some simply can’t afford to fail an employment drug test. One way of answering this question might be to acknowledge the fact that cannabis products come in different formulations and with different amounts of THC and CBD. Some trace amounts of THC are known to fly “below the radar” while CBD isn’t typically what is tested for in drug tests. Giving autonomy to your customer and providing an honest answer that admits to the possibilities of testing positive is perhaps the best way to go abut answering this question. Customers should feel like they understand this possibility and make choices based on the information you give them.Education for your cannabis delivery staff really matters.

James Henry SF takes pride in being a thought leader in the cannabis industry.

Your employees are oftentimes the only source of information that customers have on cannabis. Staff needs to be able to answer these questions in a satisfactory way. Educating someone on cannabis is a marathon, not a sprint. This is important to point out to your customers as people in this industry are constantly learning something new and collaborating to share information with one another. Years’ worth of accumulated knowledge simply can’t be given to customers in a single visit so provide them with the necessary resources to gain information on the topic as they wish!

Related: A Definitive Guide to Compliance — California Cannabis Dispensaries What are some of the common questions we missed? Comment below!

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7 Questions to Ask When Purchasing Cannabis Delivery Software

Posted on by Jonathan Wigodsky

Your Cannabis Delivery Software Eases Your Operations

If you own a delivery service, you need to protect your investment by adhering to the set of guidelines provided by the Bureau of Cannabis Control (BCC). One way of doing this is by selecting an adequate cannabis delivery software system that gives owners the ability to manage inventory in real time, track sales, and ensure that delivery drivers are located in an efficient manner.

In an industry where cash is (forcibly) king, POS systems can accurately keep a count on the amount of revenue being brought into your cannabis delivery service while holding management and drivers accountable. What’s more is that POS systems aid in streamlining the amount of manual work, resulting in a decreased probability in compliance violations. This gives you, as a delivery owner, the ability to focus on what’s important—sustaining cash flow and building solid relationships with your customers. Delivery drivers stay on the road longer while freeing up your time to enforce relationships with brands and potential customers.

With over 15 different POS companies offering cannabis software, choosing a single POS can be difficult, but it is important. Here’s 7 crucial questions to ask when shopping around for a POS to ensure you choose the best software for your cannabis business.

 

How is the cannabis delivery software keeping you compliant?

Source: METRC, Franwell

Is the cannabis delivery software METRC certified?

There’s no faster way to receive fines, have your license suspended, or completely lose your right to operate than by avoiding the important task of staying compliant with METRC. One aspect of staying compliant is fulfilling the mandatory METRC-integration. The POS system you choose must be capable of sending live reports for inventory adjustments, reconciliation, and your sales to keep you in good legal standing.

METRC is the state-mandated track-and-trace system that all business owners must report to. POS systems that don’t integrate with METRC should not be on your radar. One mistake with METRC reporting can land you in hot water with the BCC, threatening your business.

Without POS, manual reporting is time-consuming and can invite countless errors. Inventory management eases the pressure of maintaining your stock rooms. With pre-packaged cannabis goods adhering to new package and labeling regulations, it’s especially important to keep your packages in order. Packages left behind in stock rooms can negatively affect your overall income and skew inventory adjustments. Batches that stay in your inventory are potential money-makers being wasted and product that might be in demand; keep track of it with an automated POS.

Data doesn’t lie. Avoid inventory adjustment fines by choosing a POS system that automates reporting and provides you with the necessary reports. These include, but are not limited to: 14-day inventory reconciliation, sales breakdowns, and customer info reports. Think about it! No more CSV files for sales reports, customer data, or inventory.

Related: 3 Reasons Cannabis Delivery Services Fail to Retain Customers

 

Can you automatically dispatch deliveries?

WebJoint’s integration with Tookan gives California cannabis delivery services the tools they need to keep a culture of compliance.

 

What about tracking driver inventory with cannabis delivery software?

Maintaining a live ledger of the driver’s kit in real-time is not only a BCC regulation, but is an essential way of streamlining operations. What’s more is that your point-of-sale partner should be able to automatically dispatch orders to drivers as they are placed, resulting in no orders being missed and overall sales increasing on a day-to-day basis.

Delivery dispatch is also one aspect of the new-era cannabis industry that allows for convenience to take a front and center seat as things develop. Companies like Tookan enable businesses and consumers to have real-time communication with drivers while providing a platform that allows for deliveries to be tracked on-the-fly. This is an increase in safety while reinforcing that cannabis is moving in a legitimate direction. The result is cannabis delivery that looks and feels like a legitimate transaction while putting a consumer’s mind at ease!

Be sure to cover all aspects of your delivery service by choosing a POS that provides automated delivery dispatch and a live inventory ledger.

 

What do you do with my business and patient data?

WebJoint takes pride in protecting our client data and will never market to your consumer database.

You’re not marketing to my customers, are you?

Your data is a collection of years’ worth of accumulated reports and transactions. It’s valuable; not just to you, but also to your point-of-sale partner. It needs to be protected. Partnering with a POS that doesn’t utilize your data to their own advantage by marketing to your customers is incredibly important. Your data can be used to redirect marketing from POS systems and in-turn, cause your business to suffer by converting your customers to one of their own.

POS systems that stay under the radar, respect your data, and help you utilize it to your advantage are the easy no-brainer winners of the bunch. Be sure that your data is being kept within your business.

Storing your data isn’t only important for METRC reporting and integration, but also for sake of your own business records. Data storage comes down to 2 categories: cloud-based and local storage.

Cloud-based storage provides a virtual way of storing your records. Capable of being accessed from just about any internet-activated device, storing your files on a cloud offers a convenient method that gives you unlimited possibilities of access. Security for your delivery service files is another method of protecting your overall investment. Cloud-based storage is centralized on a virtual server which is hosted by external companies that make adding reports easy. Convenience takes a new approach by decreasing the amount of physical hardware needed to ensure the safety of your records.

The second method of saving data to consider when buying a POS is by using a standard, physical hard drive. Although not as convenient as being able to access your information from any location, physical hard drives allow for worries surrounding the volatility of virtual technology to dissipate. Being able to plug in your hard drive directly to your POS allows for physical storage and transfer of files to take place.

 

What is onboarding for the cannabis delivery software like?

Getting onto WebJoint’s point-of-sale is a fast & easy experience.

How easy is your POS to use for our employees?

A simple user experience not only saves time by streamlining commands, but also increases the rate at which you conduct business. Reducing time allows for your delivery drivers to make drop-offs quickly and efficiently. Customers can be impressed by a frictionless system which not only shows appreciation for their limit on daily time, but by being courteous in simplifying the purchase process.

Driver efficiency is key to customer satisfaction and provides an overall better customer experience.

Related: Using Data to Maximize Cannabis Delivery Service Efficiency

Drivers are the backbone to a delivery service and are the intermediary between customer cash and cannabis goods.  Friction equals more effort and more effort equals time lost. Reducing the amount of time it takes to process orders “on the go” creates a steady stream of income and places priority on what keeps you afloat—increasing sales.

Be sure that your POS system makes the best of your time and moves your business in a way that promotes improvement. Simple to use and easy to learn keeps the attention on helping customers and moving product.

 

E-Commerce and Online Ordering

Moxie 710’s eCommerce is built by WebJoint and can take orders directly from consumers.

The Power of E-Commerce

Maximizing your business’ potential by creating a simple-to-use e-commerce website that can take online orders is an asset to your business. Professionalization of your cannabis business will increase orders, generate additional revenue, and ultimately create delivery service loyalty.

Texting a delivery service to place orders not only makes your business look illegitimate but makes it a hassle for your customers to get what they want, when they want it. In an expedient world where just about everything takes place on a mobile device, tapping into this realm of business should be central to selecting a POS system.

Websites that are integrated directly with your menu items, product descriptions, and different categories of cannabis products are essential for delivery success. There’re fewer ways to make customer experiences more intuitive than to give them access to your full available menu. With a point-of-sale that processes mobile orders, delivery services can capitalize on marketshare.

Online consumption of goods and services takes your business to the next level and legitimizes your company while keeping the offering process to a minimum. Partner with an all-in-one point-of-sale that gives you this freedom!

 

How reliable is your point-of-sale?

Your point-of-sale should ease the pressure of daily operations.

Don’t lose time to problem-ridden software!

Few things are worse than dealing with unreliable software. Putting your business at risk with faulty hardware and “down time” to fix the issue is something that no business owner should have to deal with. Customer support is a huge part of point-of-sale system integration that should be considered. The purpose of using a point-of-sale is to make money, not lose it. Look out for faulty software that’ll waste your time and your customer’s.

Is your server secure enough to run your operation?

Server reliability is a mandatory asset of point-of-sale systems that needs to be closely examined. Your POS should be incredibly stable and be able to guarantee an “uptime” that can guarantee the success of your business. As a point-of-sale is your breadwinner and main method of reporting sales, tracking inventory, and managing staff, you can’t afford to deal with a broken system. Make sure your system is on a secure server such as Amazon Web Services that also encrypts your data to increase security and increase guaranteed “uptime.”

Hardware Selection

Maintaining records of your sales history is not only important for legal purposes, but also for reviewing your business’ reports.Your POS system should offer a simple and intuitive way of reviewing sales, tracking deliveries, and ensuring that inventory adjustment take place in an efficient manner.

Hardware that makes purchases easier includes, but is not limited to: barcode & ID scanners, tablets, and label printers. Be sure to choose a POS system that seamlessly integrates with hardware of your choice.

Sales Tracking

Revenue reports are a way to make sure your business is staying profitable. Tracking sales is by far one of the most important ways of tracking performance. Tracking sales performance by customer and the overall amount of income they bring to your business, can be a vital tool to assess inventory and adjust your options to the demand of customers.

Look for a POS that allows you to instantly access sales reports at the end of the day and influence your decision-making skills with the ultimate goal of maintaining a solid relationship with your customers.

Compliance Alerts

Daily limits on the amount of cannabis goods that can be sold to individuals can help keep compliance in order. POS systems that offer this have your best interest in mind. Other compliance alerts to consider are age verification, medical recommendation validation, hours of operation, and laboratory results.

Related: 4 Obligations of a California Cannabis Delivery Service Inventory Manager

 

What is the cost of your software?

Economic viability keeps you in business, right?

POS systems should make you money, not break the bank! Monthly payment structures or yearly payment plans are amongst the most common. Ideally, software should consistently work in your favor.

Aside from curating an enjoyable experience for your drivers and customers, your job as a delivery service owner is to generate revenue.

It’s no secret that an increase in revenue allows you to strategically expand your outreach.

POS systems don’t have to be outright expensive and they certainly shouldn’t add stress to your daily operations due to price. Consider options that don’t hurt your business, but instead want to be part of your success!

Free software like WebJoint’s, takes your best interest into consideration and works to make you money!

WebJoint takes pride in connecting the cannabis industry by offering software to delivery and dispensary owners alike. Generating revenue and curating a seamless experience for customer access to cannabis goods takes a top priority.

Simplifying the user experience and administrative duties such as reporting to METRC, tracking sales, and providing real-time delivery driver location, WebJoint is a frontrunner in available choices for POS systems.

 

Be Part of the Conversation!

What are some ways that point-of-sale systems have made running your business successful?

Comment below!

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Using Cannabis Delivery Data to Maximize Efficiency

Posted on by Jonathan Wigodsky

Your cannabis delivery data will carry your business to new heights.

Understanding your cannabis delivery data is essential to growing as a business.

Cannabis deliveries are founded on the ability to provide an efficient way of purchasing cannabis products. The fact that you can pull out your cell phone, open an app, place an order for cannabis, and have it delivered to your door is quite amazing. It’s the future of the industry. And what better time to take advantage of this than right now?

Dive into the world of data for delivery services and discover ways that using data can work to your business’ success!

Related: 7 Questions to Ask When Purchasing Software for Your Cannabis Delivery Service

Sales Reports

Data doesn’t lie. Use POS reports to optimize day-to-day cannabis operations.

  1. Probably one of the most important pieces of data that you collect, sales reports not only allow you to asses the current state of your delivery service’s income, but also creates a fool proof way of identifying purchasing habits.

Daily sales reports are to be integrated with METRC, but aren’t only used to figure out the amount of sales that you complete on any given day.

Using sales reports to make informed decisions on your inventory management techniques relates to the ability to increase profitability by adjusting stock of products that are moving quickly. Products that are flying off shelves should be seen as an opportunity to capitalize on the demand of the market while liquidating stock that is holding up the potential for revenue to be made.

Data can reveal some shocking patterns as to what products are holding up profit and need to be moved in a way that effectively promotes your business’ success.

Geographical location and patterns associated with the purchasing of products give you the upper hand in making future projections on inventory decisions like what product to stock more of, product that needs to be liquidated, and future trends. Stocking your favorite brands and best selling product is one way to make sure you’re on the right track!

Related: Breaking Down CA Cannabis Taxes to Your Customers

 

Do your driver kits include everything that might be needed?

Cannabis delivery service driver kits can have a maximum retail value of $5000 in California.

It makes no sense for delivery drivers to be unprepared for any given situation they might encounter.

Making sure your delivery drivers are ready to complete orders as they come in can be made simple with the ability to track common patterns in purchase orders by geographical location. This also helps you diversify your inventory in ways that are appealing to customers by are. What’s more is that tracking common purchasing patterns can help generate an idea of the way in which cannabis goods are priced to sell. Economic basics of supply and demand take a more-than-literal approach to solving the issue of being readily prepared.

Tracking metrics that relate directly to the amount fo sales being made and the category of each sale creates a wide database of numerical value that can be turned into monetary value should your drivers be prepared for all deliveries.

Surely you’ve experienced a situation where an order has been placed and your delivery driver doesn’t have the necessary product to fulfill the order successfully. This stops when data is taken from a main source and broken down into valuable bits of information.

The result is the ability to automatically dispatch divers with the necessary goods, placing special emphasis on proactive efforts, not react ones.

Make sure your driver kits are ready on a daily basis and have what your customers are asking for.

 

Tracking Customer Information

Breaking down consumer purchasing habits is made easy with WebJoint’s daily reports.

Demographics can play out to be an important point of data that should be looked at to adjust the total bandwidth that your delivery service can cover. Details from time of deliveries, geographical location, and purchasing habits of repeat customers can be used to make decisions that take your company’s best interest into consideration.

A complete breakdown of your customer’s demographics can give you a better idea of the marketing tactics that should take a front seat in your daily operations. Customer data gives you an idea on age, location, and spending habits. Use it!

With drivers able to spend 30 minutes of free time away from your central location, you can accurately project where purchases are going to be made based on the time of day. Staying ahead of the game by dispatching drivers to the area that orders are coming from gives you an advantage of servicing an area in a quick and efficient manner!

Related: 3 Reasons California Cannabis Delivery Services Fail to Retain Customers

 

Cannabis Delivery Data opens countless doors.

At the end of the day, your goal is to generate profit in an efficient manner. This can be done by using the tools at your disposal and by far one of the most important tools at your disposal is the data that your business collects on a daily basis. Recent market trends shift and being able to capitalize on these shifts when they occur is a key to success!

Related: A Definitive Guide to Compliance — California Cannabis Dispensaries

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